How do I create an account?

Simply fill out your name and email address on the registration form on the homepage and then click 'Join Now'. We'll then ask you for a few more details and you'll be ready to play. It only takes a matter of minutes.

How do I deposit money?

Once you're registered and logged in, select the 'VISIT CASHIER' button in the top right of the screen. This will open the Cashier and offer you various depositing options including debit or credit card, PayPal and many others. Fill out the required details and deposit to play. If you are taking up a promotional offer then you will need to enter the advertised Promo Code here.

How do I get my Welcome Offer?

To claim your Welcome Offer, you will need to insert the promo code advertised when making your very first deposit in the Cashier. Your offer will be instantly credited and the game on which you can use your free spins will be specified. You can access your free spins by clicking on the Free Spins tab at the top of the screen.

What are wagering requirements?

Wagering requirements refer to the amount of times you must 'play' through your offer before being able to withdraw any winnings into your real cash balance. For example, if your offer value is £10 and the Wagering is set to 20 times, you'll need to wager £10 x 20 = £200. If you spin with your £10 offer and are lucky enough to win £1,000, you'll need to wager £200 before you can withdraw any remaining balance. Wagering is not to be confused with depositing amount.

I am having trouble logging in, why?

If you're having trouble logging in, you may be entering the incorrect username, email address or password. In this case, you can select click the 'Forgot your password?' and we will help resolve the issue and get you back online playing.

How do I create an account?

Simply fill out your name and email address on the registration form on the homepage and then click 'Join Now'. We'll then ask you for a few more details and you'll be ready to play. It only takes a matter of minutes.

What's my username?

Your username will be the same one you chose when initially registering at the site. If you are trying to log in and can't remember it, you can also log in using your email address.

Can I change my username?

You cannot change your username on site, so choose wisely when signing up! If you really don't like your username then please contact our support@gamersupportzone.com who may be able to assist you.

I've forgotten my password, how can I reset it?

To reset your password, click the 'Forgot your password?' option when trying to log in. We will then send you an email with instructions on how to create a new one.

Where can I find out how much I have left to wager of my offer?

In 'My Account', you can check the status of all current and previous offers you have claimed.

Where can I view and edit my account details?

Once logged in, you can click the Profile icon in the top right of the screen and then 'My Info'.

How do I opt out of receiving newsletters and promotions via email and SMS?

Visit 'My Account' then 'My Info' and from there you can untick the relevant boxes for Email, SMS, Phone and Post. But remember, all of our best offers are sent out via our communication channels.

How do I deposit money?

Once you're registered and logged in, select the 'Visit Cashier' button in the top right of the screen. This will open the Cashier and offer you various depositing options including debit or credit card, PayPal and many others. Fill out the required details and deposit to play. If you are taking up a promotional offer then you will need to enter the advertised promo code here. You can also deposit directly from the game page once you open up your preferred title to play.

My deposit failed, why?

Be sure to check all of your details are correct including your name and account number. If you are depositing using a card, make sure it is one that we accept. If your details are correct and your card is sufficiently funded, perhaps try using a different browser or contacting your bank if the problem continues. Your deposit could be affected by limitations put in place by your bank. If problems continue, please contact Support.

Am I charged a fee for depositing?

No. We do not charge you for depositing funds. However, some banks may charge so please check with yours before making a deposit.

What payment options are available to me?

There are various depositing methods available at this site. You can add money to your account via credit or debit card or PayPal. Plus, for a quick, safe and simple way to deposit, you can also call one of our support agents for free.

How do I access my Transaction History?

To access your Transaction History, select the 'Visit Cashier' button at the top of the page and select My History. Here you'll find all of your deposits and withdrawals.

How do I withdraw my money?

Once you're logged in, select your profile icon in the top right of the screen and select 'Withdraw'. Alternatively, select 'Visit the Cashier' and then click the 'Withdraw' tab on the left. You will need a balance of at least £5 to make a withdrawal and you will then be able to request funds to be added to either a credit or debit card or PayPal.

How long does it take for my withdrawal to be processed?

While all withdrawal methods take 2 business days to process, the withdrawal completion times vary. Withdrawal to credit and debit cards may take between 4-7 business days, MasterCard between 3-5 business days, via wire transfer can take between 7-10 business days and withdrawal to a PayPal account will take between 4-5 business days.

Is there a limit as to how much I can withdraw?

No. Unless you win one of our on-site jackpots, you may withdraw any funds that you wish to.

I haven't received my withdrawal. What do I do?

If you have waited the suggested amount of business days for your withdrawal to clear and your funds are still unavailable, please speak to our support@gamersupportzone.com.

What are wagering requirements?

Wagering requirements refer to the amount of times you must 'play' through your bonus before being able to withdraw any winnings into your real cash balance. For example, if your bonus value is £10 and the Wagering is set to 20 times, you'll need to wager £10 x 20 = £200. If you spin with your £10 bonus and are lucky enough to win £1,000 you'll need to wager £200 before you can withdraw the remaining £800 (or more if you continue to win). Wagering is not to be confused with depositing.

Do all games count towards wagering requirements?

No. Different games will have a different contribution to any wagering requirements on your bonuses / offers. Please see our bonus policy for more details.

How can I contact customer support?

You can contact our Customer Support team any time via our Live Chat option or email at support@gamersupportzone.com.

I've emailed Customer Support, when will I get a response?

Our customer support team aims to response to all email queries within 48 hours. If your inquiry is urgent, we would advise you to give us a call.

Can I put a limit on how much I play with?

Yes. You can set deposit limits by entering the Cashier and then clicking 'More'. From here you can set transaction limits, daily, weekly and monthly limits. Increasing your limit will take effect after a minimum of 24 hours. Decreasing your limits will take effect immediately.

I may have a gambling problem. How do I get help?

We have a 'Responsible Gaming' page that you can visit, outlining our company policies and tools that may help you. Alternatively, you can access GamCare.org.uk via a direct link from our site. You'll then be able to contact them via their HelpLine or NetLine. You can also get involved in discussions on through their Forum too.

Do I need to verify my account?

We encourage responsible gaming and may request you to provide details such as your occupation, proof of address etc. If we cannot verify them automatically, you may be contacted to provide further details.

How do I close my account?

You may terminate the User Agreement and close your account at any time by sending an email to us at help support@gamersupportzone.com.

Can I reopen my account after I have closed it?

You may reopen your account after closing it, depending on the reason that it was initially closed for. If you previously self-excluded then you will not be able to reopen your account at this site. If you closed your account yourself for any other reason, then you will be able to reopen it at a later date. Contact our support team who will be able to help you.

Personal details and security.

At this site, all of your details are completely safe and secure. We utilise the most advanced security and encryption technologies available to ensure that your transaction and all of your financial information is completely secure. As of May 2018, we've also implemented the latest GDPR security requirements to ensure that we are fully compliant, so your data is fully protected.

Enabling Flash.

To play some games at this site, you will need the latest Adobe Flash Player software. We will inform you if it is not enabled upon selecting a game. Depending on your pop-up settings, you will need to click 'Allow' for Flash to run. Some games will run on HTML5 so flash will not be required when attempting to play those.

Do you use cookies?

At this site we may use cookies when you visit or access the services. We may use the following types of cookies: Session cookies, Persistent cookies, Third party cookies and Flash cookies. For more details, please see our Privacy page.

Why have I been logged out of my session?

You will be logged out of your session after a period of inactivity, so that your account is protected. In this instance, you may refresh the page and log back in.

Is it safe to deposit at this site?

It is completely safe to deposit at this site. All of our depositing methods are completely secure, no matter which one you choose. We also use the most advanced security and encryption technologies available, making sure your private details stay that way.

Licensing.

Our services facilitated by this website are operated by Broadway Gaming Ireland DF Limited, a company incorporated in the Republic of Ireland.
Broadway Gaming Ireland DF Limited is licensed and regulated in Great Britain by the Gambling Commission under the account number 58267.